Refund policy

At Studio Ohara, we take great pride in the quality and artistry of our floral designs and curated gifts. We are committed to providing you with the freshest, most beautiful products.

Our policy is broken down into two clear categories:

  1. Fresh Flowers & Perishable Goods

  2. Non-Perishable Goods (e.g., Hampers, Gifts, Candles)

1. Fresh Flowers & Perishable Goods

Please understand that flowers are a perishable, natural product. Their lifespan is dependent on the variety, season, and in-home care.

Quality & Design: As we work with the best in-season blooms, please note that all images on our website are for illustrative purposes only. Natural variations in colour, size, and design will occur, and no two arrangements are ever identical. This is the beauty of a natural, handcrafted product.

Our 24-Hour Quality Guarantee: If you have a genuine concern about the quality or condition of your flowers, you must notify us within 24 hours of receiving them.

To start a quality claim, please contact us immediately at hello@studioohara.com.au with the following:

  • A clear photo of the flowers you received.

  • Your order number or proof of purchase.

We will evaluate the issue and make it right. In line with Australian Consumer Law, we do not offer refunds or returns for change of mind or dissatisfaction with a design that is consistent with our illustrative style.

2. Non-Perishable Goods (Hampers, Gifts, etc.)

  • For our non-perishable items (such as unopened hampers, candles, or vases), received as gifts, we do not offer refunds unless faulty. 

Damages, Issues, or Wrong Items

Please inspect your order immediately upon delivery. If you receive the wrong item, or if a product is defective or damaged, please contact us within 24 hours so we can evaluate the issue and arrange a solution, in line with Australian Consumer Law.

Exceptions / Non-Returnable Items

Please note that we cannot accept returns on the following:

  • Perishable goods (such as flowers or plants).
  • Items returned due to change of mind.
  • Gift cards.
  • Non perishable items (unless faulty)

How to Start a return (for Non-Perishable Goods - Faulty item)

To start a return, please contact us at hello@studioohara.com.au. If your return is accepted, we will arrange a delivery of the item to you, or a refund to the customer.

 

Refunds

For any approved refund, we will notify you once we’ve received images of the item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If you have any questions at all about this policy, please don't hesitate to contact us at hello@studioohara.com.au.