Yes – please call us on 0413891899 to discuss your needs.
As we sell perishable flowers, their lifespan varies depending on the type and season. While we strive to recreate the designs shown on our website, natural variations mean that no two arrangements are identical, and the actual product may differ from the example images. These images are for illustrative purposes only; arrangements change daily due to seasonal availability. To be eligible for a refund or return, you must notify us within 24hrs of purchase. At Studio Ohara, our returns and refunds policy complies with Australian Consumer Protection laws. Please note that we cannot accept returns due to a change of mind or dissatisfaction with the design.
Absolutely! We work out of our studio located at 2/33 James Street Burleigh.
We’ll give you a call once your order is ready to organise a time for you to come and pick up your flowers.
Our delivery team will leave the flowers in a safe place by the front door. If there is no safe place available, we will return the flowers back to our shop for you or the recipient to collect. If unable to collect, we will contact you to charge an additional delivery fee and try again the following business day.
Our pre order option streamlines the yearly gifting process from you to your friends and family throughout the year.
Your initial step is to create your recipient, select the colour bunch, occasion, delivery schedule, add on any gifts and complete the delivery information.
Be sure not to forget anyone, think Mother’s Day, Family & Colleagues’ Birthdays, Wedding Anniversaries, Valentines Day, Christmas, Father’s Day. Once your first recipient is scheduled, you can then create your second pre-order and so on. There is no limit to how many recipients you can pre order for.
Once that part is complete, you get to sit back and relax as we prepare and deliver your flowers on repeat!
We understand that things can change, so we will send you a confirmation email to make sure the date, address and arrangement is correct.
When you first place an order a profile will automatically be created for you, your card details saved in our secure payment portal, and payment for recurring orders will be automatically deducted from your nominated account before the delivery date for each bouquet.
If your details change, that’s no problem. You will be able to update any changes when we send out the confirmation email, just as long as it hasn’t yet left the studio.
If you select a recurring order, ongoing payments will be automatically debited in line with your selected frequency of weekly, fortnightly, monthly or yearly.
You are able to make updates to future orders within your customer portal.
No worries – as long as you email us before your order has left our studio we can update any address details.
The more information you can provide about the delivery location the better!
Absolutely! You’re also able to add a gift card when ordering, and you’ll be prompted to include a message before checking out.
After your initial delivery, if you wish to cancel, you’ll have to let us know two weeks prior to the next scheduled delivery.
You are able to make updates to future orders within your customer portal.
Studio Ohara is your luxury boutique florist located in James Street, Burleigh Heads, Gold Coast. Offering seasonal bespoke floral arrangements and locally sourced gifts.
